The Sovereign Western Tack Store

Returns

If you have any questions about returning an item please don't hesitate to contact us david@sovereignquarterquarterhorses.com

 

Please return any items to the address below:

 
Horse Creek Farm,  Stags Holt, Coldham Bank, March, Cambridgeshire, PE15 0BS                                                           

 

We will process your refund/exchange as soon as we have received and inspected the returned item(s).

 

Full Returns Policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
Gift cards are exempt from being returned. 
 
To complete your return, we require a receipt or proof of purchase.  
 
Please do not send your purchase back to the manufacturer. 
 
There are certain situations where only partial refunds are granted: 
 
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
 
Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. 
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
david@sovereignquarterhorses.com
 
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item i.e a different size, send us an email at david@sovereignquarterhorses.com and send your item to: Horse Creek Farm,  Stags Holt, Coldham Bank, March, Cambridgeshire, PE15 0BS    
 
Shipping
To return your product, you should mail your product to: Horse Creek Farm,  Stags Holt, Coldham Bank, March, Cambridgeshire, PE15 0BS    
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

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